Last week I received a message from Docomo saying that I have missed calls and asking me to message to a particular number if I want to get details of the missed calls. The service would cost Rs 1. Since I wanted to get the details of missed calls, I promptly sent a message as they instructed and the reply I got was, well, idiotic. The reply read "You have no missed calls as per our system records". Rs 1 was deducted from my balance. I didnt raise a complaint since the money involved was Rs 1 only. That was the first mistake I made.
Then, on 18th, I received another notification (See Image Below) from Tata DoCoMo about a new 3G data plan. As per the notification, I will be getting 500MB of 3G data by doing a recharge for Rs 39. I thought it was a good way to check the 3g speeds and did the recharge. That was the second mistake.
After the recharge, I got a confirmation message from Docomo informing that 50MB (instead of 500MB) of 3g data have been credited with a validity of 3 days (See Image Below). Immediately I called the customer care and the rep informed that the balance 450MB will be credited within 48 hours and the validity will be one month. So I decided to wait for 2 days: third mistake I committed.
After the expiry of 48 hours, I again contacted the customer care; this time using the online chat feature. The customer care rep told me that RC39 gives only of 50MB of data and that they have registered a complaint to 'look into' how I got the message announcing 500MB data. That was on 20th. On 22nd I received a call from the customer care and I had to repeat once again everything I had told the customer care rep earlier. They said that they will look into the matter and the complaint will be resolved by 27th. So far I havent received any communication from them regarding the complaint and I dont think I will be getting the promised 500MB of data.
Thank you Docomo for actually putting into practice the things you preach in your ads.